All complaints should be dealt with, in the first instance, by the Classteacher. If not satisfied with the outcome of the discussion, the Headteacher may be approached, preferably with a written outline of the complaint. If the Headteacher does not satisfactorily deal with the complaint, the next step is as follows:
a) If the complaint relates to the National Curriculum followed within the School, there is a formal legal procedure under which the Headteacher is bound to refer the matter to the Board of Governors for investigation.
b) If the complaint is about something other than the National Curriculum, parents may write to the Chair of Governors at the School, marking the letter “Private and Confidential”.
Following investigation by a Committee of Governors, a decision will be informed in writing to the complainant along with the reasons for it and any action taken or proposed.
c) If you are unhappy with the outcome of your complaint, or the way it has been handled at school level, you can contact the Secretary of State at the following address;
Department for Education
Schools Complaints Unit
2nd Floor, Picadilly Gate
Manchester M1 2WD
Please see our Complaints Policy for further details.
Educational needs coordinator:
Epping Upland C. of E. Primary School,
Carters Lane, Epping Green, CM16 6QJ
Should you need to speak to a member of staff please contact Mrs Manning or Mrs Farrell on the following number 01992 572087.
Should you require a paper copy of any policy document these are available free of charge on request